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Limited Warranty


We stand behind the products we design and manufacture.

We recommend that all shipments be inspected immediately upon arrival. Please make note of any damage to boxes when signing for the shipment.

  • Report any losses or damages promptly to our customer service team at
  • Notification must be made within one week of delivery. Otherwise, Hoo reserves the right to deny your claim request.
  • Save all packaging until the trial period has ended in case of return

Please let us know immediately if your order does not arrive within the delivery time frame. We cannot be responsible for claims filed more than 60 days after the delivery period.

All Hoo products purchased from dealers or resellers are not eligible for warranty. We only sell the replacement parts for customers, who bought products directly from Hoo.


Our standard warranty is a minimum of one year from the actual date of delivery. The warranty period applies to the original products only.

Your product is guaranteed to be free from manufacturer defects, however, if there are manufacturer defects, please report them to our customer service team at after delivery, so we can send you replacements.

‘Defects', as defined in this warranty, are any imperfections in material or workmanship that inhibits the use of the product.

In no event shall our customer service team be liable for incidental or consequential damages resulting from the use of the product. This warranty does not cover:

  • Defects caused by improper assembly
  • Defects occurring after purchase due to product modification, intentional damage, accidents, misuse, abuse or negligence
  • Changes in surface finish, including color-fastness or matching of colors, woodgrains, or textures
  • Normal wear and tear
  • Dye transfers caused by external contaminants
  • Modifications made by the user
  • Failure to install or maintain the products in accordance with product instructions and warnings
  • Damage or marking of surfaces caused by sharp or foreign objects

All warranties are limited warranties and are limited to the original purchaser with proof of purchase. In some cases, wear and tear may be depreciated for the time that the product was in use.

Product Warranty

For products purchased on or after July 1, 2021, all eligible Hoo products are covered under a limited, non-transferable warranty for the term listed below for normal usage.

We hereby cover all Hoo products for a period of:

7 years: Frame of Ray Standing Desk

1 year: Top of Ray Standing Desk

To make a warranty claim, contact our customer service team at



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