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Return & Refund

Risk-Free Returns

Our mission is to elevate the way people work and we want to make sure you have the best workday possible. That’s why we offer a 60-Day Risk-Free Returns Policy to try our solutions in your space. If you don’t love your product, please let us know.

    Cancellation

    We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. 

    We're unable to accept returns on the following purchases:

    • if the product is already shipped out. 
    • Orders for more than one of the same item
    • After the initial 60-day risk free period, refunds will no longer be available.
    • Volume orders
    • Product wear and damage caused by human use

    Returns
    We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    How do I make a return?

    1. Sign into your hoo account.
    2. Find the order in My Orders, click the "Return Item" button.
    3. Select the item(s) you would like to return, indicate the reason, and submit.
    4. If you need to cancel your order, please contact our customer service team at service@hoospaces.com.  In order to better serve you, we have stocks in California, New York and other places. The return address will be given according to your situation to make it easier for you to mail to the nearest address; the return address will be clarified on the shipping label we provide after you iniciate return .
    5. Returns are typically inspected and processed within 3 business days of receipt.
    6. Once we issue the refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
    7. If you haven’t received a refund yet, first check your bank account again.
      Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.                                                                                  

    Important Notice:

    1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.
    2. If you have any questions about our terms and conditions,please  contact our customer service team at service@hoospaces.com.

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