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Terms & conditions

This page includes a ton of helpful information. If you have any questions about our terms and conditions,please  contact our customer service team at

  • Return Policy
  • Important Shipping Information
  • Warranty Information
  • General T&C
  • Governing Law

A Return Policy for Humans

Hoo offers the most reasonable and client-friendly return policy in the market. We want our clients to be satisfied with their purchases and are committed to working with you to make that happen.

Below  we have included the specific return policies for each of our manufacturers. Here are the basics:

  • All returns must be approved by Hoo Once approved,You must contact us before applying for a refund.In order to better serve you, we have stocks in California, New York and other places. The return address will be given according to your situation to make it easier for you to mail to the nearest address; the return address will be clarified on the shipping label we provide after you iniciate return .

  • Returns must be received in "like-new" condition and in the original factory packaging. Additional charges will apply if an item is received that is not in "like-new" condition or that is not in original factory packaging. Hoo will provide a restocking fee quote for those returns without original packaging.
  • Items damaged beyond the expected wear from light use will incur an additional 20% fee to cover repairs or part-replacement. Extreme damage (did you set it on fire?) or complete destruction of an item will incur higher fees.
  • ter a return has been Hoo inspected by our staff, a refund will be issued less shipping charges and any other restocking or damage fees. We typically process returns within 3 business days of receipt at our facility. please allow up to 5 business days for the refund to appear on the original payment method

The following categories are not eligible for return:

  • Special order items
  • Orders for more than one of the same item
  • After the initial 60-day risk free period, refunds will no longer be available.
  • Volume orders
  • Product wear and damage caused by human use

Please contact Hoo with any possible questions or concerns regarding returns before an order is placed. Please direct all return-related inquiries to

Important Shipping Information

For details about tracking and managing your shipment, Once your order enters the shipping process, we’ll send a confirmation email with your tracking number(s) so you can monitor the shipments. 

Hoo offers free shipping on products shipped within the contiguous 48 United States. Most items will ship via standard ground service using the best method for each application. Hoo will provide tracking details in a timely manner to allow our clients the ability to identify a delivery date and make any necessary arrangements.

We strive to ship all orders quickly, but situations may arise that cause unexpected delays. Shipping delays may result from natural or human events, including weather, earthquakes, system outages, holidays, transportation disruptions or other similar occurrences. In the event of a delay, we will take reasonable steps to ship your order as soon as possible.

Warranty Information

All warranty claims are processed in accordance with the policies of each item's manufacturer. In many cases claims should be filed directly with the manufacturer, and Hoowill do anything we can to facilitate the claims process. Manufacturer warranties will not cover any costs associated with repair.

Please note that it is very common for manufacturers to send replacement parts to address warranty issues. Hoo and our partners will ship parts associated with warranty claims for free within the contiguous United States but we are not responsible for shipping costs outside of that area.

General Terms and Conditions

Acceptance of the Terms of Use

These terms of use are entered into by and between You and Hoo ("Hoo", "we" or "us"). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these "Terms of Use"), govern your access to and use of, including any content, functionality, and services offered on or through (the "Website"), whether as a guest or a registered user.

Please read the Terms of Use carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use  , incorporated herein by reference. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Website.

This Website is offered and available to users who are 13 years of age or older, and reside in the United States, you represent and warrant that you are of legal age to form a binding contract with Hoo and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.

Changes to the Terms of Use

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter. However, any changes to the dispute resolution provisions set forth in the Governing Law and Jurisdiction section below will not apply to any disputes for which the parties have actual notice on or prior to the date the change is posted on the Website.

Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

Accessing the Website and Account Security

We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.

You are responsible for:

  • Making all arrangements necessary for you to have access to the Website.
  • Ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.

To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete. You agree that all information you provide to register with this Website or otherwise, including but not limited to through the use of any interactive features on the Website.if you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your user name, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

    You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website. If you wish to make any use of material on the Website other than that set out in this section, please address your request to: 



    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK



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