Possible Causes
Your desk has encountered an obstacle during movement and is in protective mode.
Solutions
- Remove any obstacles obstructing the desk’s movement.
- Initiate a Reset by pressing & holding ⬇️ to lower the desk to its lowest position.
- Wait a few seconds until the desk raises back up slightly. This indicates that the Reset is complete.
Possible Causes
Due to frequent operations, the desk is in Overheat Protection mode.
Solutions
- Wait for 20 minutes to let the motors cool down.
- Then proceed with operation.
Possible Causes
One or both legs are obstructed, or there is excess weight on the legs.
Solutions
- Verify that there are no obstacles in or on the desk’s legs. Verify that neither leg is overloaded with weight over 100 kg or 220 lbs.
- Initiate a Reset by pressing & holding ⬇️ to lower the desk to its lowest position.
- Wait a few seconds until the desk raises back up slightly. This indicates that the Reset is complete.
Possible Causes
Malfunction on the desk’s control box or connected wires.
Solutions
- Make sure the wires on both sides of the control box are tightly connected.
- Press ⬆️ or ⬇️ to enter Reset Mode.
- Initiate a Reset by pressing & holding ⬇️ to lower the desk to its lowest position.
- Wait a few seconds until the desk raises back up slightly. This indicates that the Reset is complete.