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Troubleshooting

Possible Causes
Your desk has encountered an obstacle during movement and is in protective mode.
Solutions
  1. Remove any obstacles obstructing the desk’s movement.
  2. Initiate a Reset by pressing & holding ⬇️ to lower the desk to its lowest position.
  3. Wait a few seconds until the desk raises back up slightly. This indicates that the Reset is complete.

 

Possible Causes
Due to frequent operations, the desk is in Overheat Protection mode.
Solutions
  1. Wait for 20 minutes to let the motors cool down.
  2. Then proceed with operation.

 

Possible Causes
One or both legs are obstructed, or there is excess weight on the legs.
Solutions
  1. Verify that there are no obstacles in or on the desk’s legs. Verify that neither leg is overloaded with weight over 100 kg or 220 lbs.
  2. Initiate a Reset by pressing & holding ⬇️ to lower the desk to its lowest position.
  3. Wait a few seconds until the desk raises back up slightly. This indicates that the Reset is complete.

 

Possible Causes
Malfunction on the desk’s control box or connected wires.
Solutions
  1. Make sure the wires on both sides of the control box are tightly connected.
  2. Press ⬆️ or ⬇️ to enter Reset Mode.
  3. Initiate a Reset by pressing & holding ⬇️ to lower the desk to its lowest position.
  4. Wait a few seconds until the desk raises back up slightly. This indicates that the Reset is complete.
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